INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

ARE THERE ANY HIDDEN CHARGES?

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

WHAT SHOULD I DO IF MY PAYMENT FAILS?

In case there is a failure in payment, please retry and keep the following things in mind:

Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.

If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@mis-pl.com

WHAT IF MY ORDER IS UNDELIVERED?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate reshipping for the product.

HOW SHOULD I CHECK THE STATUS OF MY ORDER?

You can check the order status on the website through Go to Locator > Order Locator > Put tracking ID.

I TRIED PLACING MY ORDER USING MY DEBIT CARD/ CREDIT CARD/ NET BANKING. THE ORDER WAS NOT SUCCESSFUL BUT MY MONEY GOT DEDUCTED. WHAT’S HAPPENING HERE?

As a first step, kindly check your bank account to ensure that your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.

For any other assistance/issues you can write to us at support@mis-pl.com and we’ll help sort things out.